Assistance Services are available 24 hours a day, 7 days a week to employees enrolled in an active GroupSecure^SM plan:

Pre-Trip Health and Safety Advisories available after enrollment in GroupSecure^SM, and before traveling) - Call us for current passport , visa, inoculation and vaccine requirements, as well as up-to-date travel safety advisories.

LiveTravel^® Services - We can make emergency travel and itinerary changes including rebooking flights, hotel reservations and ground transporation arrangements.

BagTrak^® - We are one of the industry leaders in tracking lost checked baggage. We will help locate lost checked baggage and deliver it to the insured person.

Emergency Message Relay - We can relay message to family, friends and co-workers, helping the employee to maintain contact during an emergency.

Emergency Cash Transfers - We can provide assistance in arranging and obtaining cash transfers.

GroupSecure^SM Assistance Services also include:

• Medical referrals
• Up-to-the-minute travel medical advisories
• Assistance with prescription drug replacement
• Dispatch of a doctor or specialist
• Emergency travel arrangements for family members
• Lost passport or travel documents assistance
• Embassy and consulate referrals
• Legal and accounting referrals
• Bail bond assistance
• Translation and interpretation assistance

GroupSecure^SM Assistance Services are not insurance benefits. Any assistance service provided is not a guarantee of any other benefit under GroupSecure^SM.

Astonishing Service

Whether the employee has misplaced his/her ID card or benefit booklet, needs assistance with a claim, or has a question about benefits, HCC Medical Insurance Services (HCCMIS) is ready to respond.

Frequently, these and other issues can be addressed with a short visit to the Client Zone. Client Zone is an online account management and resource tool that allows employees to:

• Change personal information
• Obtain details about claim filing, including downloading necessary forms
• Pre-certify for certain medical procedures and hospitalizations
• Replace a lost ID Card
• Locate doctors and hospitals within the PPO Network
• Study destination, weather and travel security information using our Travel Intelligence and Planning System (TIPS)
• Access health and wellness information
• View and download brochures, obtain policy information, or get quotes for other products offered by HCCMIS

Employees may log in to Client Zone to access the Client Zone services.

At times there is no substitute for human interventation. HCCMIS's World Service Center representatives are available 24/7 to answer your questions and may be reached by clients at no cost through our worldwide toll-free numbers. Immediate support is available in several languages and can be provided in many others with the assistance of a translator. If a translator is needed, an HCCMIS World Service Center representative will arrange one.

If you prefer to speak to one of our professional representatives, you may contact our World Service Center by calling toll-free from various countries around the world or by calling collect. Our World Service Center can provide you with service in many different languages.