Assistance Services

Travel Assistance Services are available to you 24 hours a day, 7 days a week while your StudentSecure^SM Student Health Insurance plan is in effect:

Pre-Trip Health and Safety Advisories – Contact us for current passport, visa, inoculation and vaccine requirements as well as for up-to-date travel safety advisories.

LiveTravel® Services – We will make emergency travel and itenerary changes for you including rebooking flights, hotel reservations and ground transportation arrangements.

BagTrak® – We are one of the industry leaders in tracking lost, checked baggage. We will help you locate your lost checked baggage and deliver it to you.

Emergency Message Relay – We will relay messages to your family, friends and co-workers, helping you to maintain contact during an emergency.

Emergency Cash Transfers – We will assist you in arranging and obtaining cash transfers in various locations around the world.

Travel Assistance Services also include:

• Medical referrals
• Assistance with prescription drug replacement
• Dispatch of a doctor or specialist
• Emergency travel arrangements for family members
• Lost passport or travel documents assistance
• Embassy and consulate referrals
• Legal and accounting referrals
• Bail bond assistance
• Translation and interpretation assistance

StudentSecure^SM Assistance Services are not insurance benefits. Any assistance service provided is not a guaranteeof any insurance benefit under StudentSecure^SM.

Student Zone Whether you have misplaced your ID card or Benefit booklet, need assistance with a claim, or have a question about benefits, HCCMIS is ready to respond. Frequently, these and other issues can be addressed with a short visit to Student Zone. Student Zone is an online account management and resource tool that allows you to:

• Change personal information
• Renew coverage
• Obtain details about claim filing, including downloading necessary forms
• Pre-certify for certain medical procedures and hospitalizations
• Replace a lost ID card
• Locate doctors and hospitals within the PPO Network
• Study destination, weather and travel security information using our Travel Intelligence and Planning System (TIPS)
• Access health and wellness information
• View and download brochures, obtain policy information, or get quotes for other products offered by HCCMIS

Manage Your Plan

Whether you have misplaced your ID card or benefit booklet, need assistance with a claim, or have a question about benefits, HCCMIS is ready to respond. Frequently, these and other issues can be addressed with a short visit to Client Zone. Client Zone is an online account management and resource tool that allows you to:

• Change personal information
• Renew coverage and reprint ID cards
• Obtain details about claim filing, including downloading necessary forms
• Pre-certify for certain medical procedures and hospitalizations
• Locate providers within the PPO Network
• Study destination, weather and travel security information using our Travel Intelligence and Planning System (TIPS)
• Access health and wellness information
• View and download brochures, obtain policy information, or get quotes for other products offered by HCCMIS

You may access Student Zone by logging in at: https://zone.hccmis.com/studentzone/

World Service Center
At times, there is simply no substitute for human intervention. HCCMIS’s World Service Center representatives are available 24 hours a day, 7 days a week to answer your questions and may be reached by students at no cost through our worldwide toll-free numbers. Immediate support is available in several languages and can be provided in many others with the assistance of a translator. If a translator is needed, the World Service Center representative will arrange one.